F.A.Q.
What if I have a broken mug?
We are happy to refund or replace broken mugs. We need the order number, recipient’s last name, and photograph of the damaged item. Must be received within 30 days of shipping.
What if I have a bad print?
We are happy to refund or replace mis-printed items. We need the order number, recipient’s last name, and photograph of the damaged item. Must be received within 30 days of shipping.
What if the wrong item is received?
We are happy to refund or replace wrong items. We need the order number, recipient’s last name, and photograph of the damaged item. Must be received within 30 days of shipping.
What if I am missing an item?
We are happy to replace missing items. We need the order number, recipient’s last name. Must be received within 30 days of shipping.
What if the wrong shipping method is used?
We are happy to refund the difference if the incorrect method is used.
How do I request a Priority Mail upgrade?
The priority mail upgrade may be purchased at CustomHappy.com for orders not yet shipped. Please check with us first. Once the upgrade has been purchased, please send the order number to us so we can upgrade the shipping.
Can I create a mockup?
You are welcome to use our Mockup Generator found at CustomHappy.com. We cannot print from the mockup, but you are welcome to use them for your listings and custom orders.
Does CustomHappy have templates?
Templates for most items may be found on CustomHappy.com in each listing.
Are bulk discounts available?
Reach out if you've got a large order and we'll see what we can do for you. :)
What if front and back designs are incorrect?
We are happy to refund or replace mis-printed items. We need the order number, recipient’s last name, and photograph of the damaged item. Must be received within 30 days of shipping.
Does CustomHappy issue refunds?
We are happy to offer refunds on a case by case basis with accompanying photographs within 30 days from the ship date.
Does my replacement have tracking?
We typically have replacement tracking numbers in 1-3 business days from the date the replacement was set up.
Where is my order / what does this tracking mean?
We are happy to assess the current status of your tracking. Please provide the order number and recipient’s last name.
Can I Add a Message in the Company Line?
No.
Shipping Address Guidelines:
Please double check your shipping address details.
1-First Name AND Last Name
2-Complete Address
3-Apartment or Suite added if applicable
4-City, State, and Zip for U.S. destinations
5-Do not use the Company Name field for gift messages. This will either void the label, keep the package from being delivered, or keep us from being able to pull a label. Packages that are not delivered that have gift messages in the Company Name field will not be eligible for refunds or replacements
6-International orders that have tax information, please send the tax details along with the order number to customhappystore@gmail.com so we can fill out the customs declaration form so the recipient is not charged taxes.
7-If you are unsure, please contact us for assistance.
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What if I received a bad review?
We understand that bad reviews can be upsetting, but they become less of a factor as the weeks and months pass. On Etsy, we recommend working with the buyer to find a mutually beneficial solution such as 50% credit or a replacement item. This does not guarantee the review will be updated, but it is a good first step. Your reply to each bad review is a conversation with your future customers so be professional and clearly state your customer service position and actions on this order in an apologetic tone.