As shared on February 3, some European countries are beginning to introduce their own national fees ahead of the broader EU-wide changes. Below are additional updates to keep you informed. 

Latest Updates 

• France – Effective March 1, 2026, France will be implementing a €2 handling fee on all non-EU parcels valued ≤€150. This fee will be assessed at the 6-digit Harmonized System (HS6) level. 
• Italy – UPDATE: As of mid-February 2026, reports suggest a suspension of this fee is being considered to align with future EU-wide, higher tariffs (approx. €3) expected in July 2026.

How Charges Will Be Applied

      DHL Parcel International Direct (PLT):

• In many cases, alternative clearance gateways are being leveraged to minimize impact and fees. Please note this proactive approach can add up to two business days to transit but is intended to minimize overall disruption and cost. 
• In instances where fee applies, it will be passed through on monthly D&T invoices under “Fee.” 

      DHL Parcel International Standard (PLY) and DHL Packet International (PKT):

• IOSS Note: There is a possibility that IOSS shipments will have fees/duties collected via the IOSS scheme. For non-IOSS shipments, fees/duties may be collected from the recipient once postal operators establish their procedures.

A comprehensive table summarizing all changes is available on Vantage (Help Center > Knowledge Base > International).

We will continue monitoring these developments across the EU and internationally and will provide further updates as more countries finalize their implementation plans. More information and tentative timelines can be found at the following link: https://ec.europa.eu/commission/presscorner/detail/en/ip_25_3045.

Please note that international orders are taking longer to ship than previously due to tariffs.

Canada post is sometimes taking 6 - 8 weeks to process.

Canada often requires customers to pay tax (GST/HST) and sometimes duties to receive items, especially from international, online, or courier shipments worth over CAD$20. The Canada Border Services Agency (CBSA) assesses these charges based on the item's value, and they must be paid upon delivery or to retrieve the package.

CustomHappy cannot take responsibility for Canada orders getting delivered.

Please note that there is no regular mail delivery on Presidents Day.

Starting January 18, 2026:

• Priority Mail prices will rise by 6.6 percent on average
• Priority Mail Express prices will increase by 5.1 percent
• USPS Ground Advantage prices will jump 7.8 percent

Starting January 18, 2026:

• DHL prices will go up by 7.8 percent

Your mail may take longer to be postmarked

The postmarks on your letters and packages may no longer reflect when you mailed them.

In late 2025, the USPS announced that, going forward, date stamps in postmarks would indicate when mail is received at processing facilities, not when it’s collected by a mail carrier or dropped off at a post office. As a result of adjustments to transportation operations, some mail might not arrive at a processing facility the same day it was sent.

That means mail that must be postmarked by a certain date, such as tax returns and mail-in ballots, could be marked as late if you wait until the last minute to send it. You’ll need to get it in your mailbox sooner, or take it to a post office to request a manual postmark that aligns with the date you send it.

Please note that DHL international orders can take up to 4 - 6 weeks to be delivered.

Feel free to make use of our "Your gift is on the way" digital cards if needed.

Dear customers, our 14 oz clear lid stainless steel travel mugs are going up $4 by October 30th due to the Tariffs.

All 2 XL Gildan t-shirts will increase by $0.75 at the same time.

Thank you for understanding.

Custom Happy can ship to Canada again, but it will be slow. Please plan accordingly if you place Canada orders.

"With the Thanksgiving long weekend over, Canadians can expect to see some mail moving in their mailboxes again, but not on a regular schedule.

That’s because the union representing Canada Post workers has shifted its strike action to rotating stoppages, which started on Saturday."

Dear Valued Customers,

We want to inform you that all providers are increasing their shipping prices from 10/5/25 - midnight 1/18/26 during this busy period.

If it is priority it is going up:

• $0.90 USPS Regular, Priority Mail & USPS Ground Advantage
• $0.35 USPS Ground Advantage
• $1.75 Priority Mail Express

We want to thank you for your continued support and loyalty. Unfortunately, due to recent tariff increases, we are now being charged at a significantly higher rate for our tumblers. As a result, we must raise our tumbler prices by $1.00 effective immediately.

Please know that this decision was not made lightly. We’ve worked hard to absorb rising costs for as long as possible, but the current tariff adjustments have made it necessary to implement this change in order to maintain the quality and service you expect from us.

We truly appreciate your understanding and continued business.

CURRENT PRODUCTION INFORMATION
- Sublimation Items: 2-4 Business Days
- UV Items: 2-4 Business Days
- Engraved Items: 2-4 Business Days
- Pillowcases, Socks, and Underwear: 2-4 business Days

6/7 - Two Pallets of Old Style Travel Mugs Found - Limited supply of old style travel mugs. Order now while supplies last!

5/18 - Silver Travel Mugs - The manufacturer has discontinued our standard travel mugs. We now offer a new style of travel mug. Please note the price change reflected in the listing.

Friendly Reminder: If your order requires VAT/IOSS tax information, please email it directly to customhappystore@gmail.com. This information must not be placed in the “Technical Instructions” box—it will not be added to the order and may result in customs issues. Orders missing proper tax info via email will not be eligible for refunds or replacements.

The “Technical Instructions” box is for the art team only. Please use it to communicate layout-specific notes such as "Same F/B" or "Full Bleed," where applicable. Be sure to read through the listings to obtain the correct dimensions for artwork and to understand the print expectations for each product.

Thanks for helping us keep everything running smoothly!

Postal Holidays:

Canada Day Canada – Tuesday, July 1, 2025

Independence Day U.S. – Friday, July 4, 2025 

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Possible Canadian Post Strike:

As you may know, the current collective agreement between Canada Post and the Canadian Union of Postal Workers (CUPW) expires on May 22, and negotiations are ongoing to reach a new agreement. If no agreement is reached by that date, a strike is possible as early as May 23. For up-to-date details on this topic, we recommend visiting the Canada Post website. 

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4/21 - DHL Domestic Price Increase Effective 4/28/25

-- $6.40 now $6.95 up to 1 pound

-- $7.40 now $7.95 up to 2 pounds

We are currently unable to print Full Bleed Pillowcases, Velveteen Blankets, and All Over Print Socks.

The new FBA Address is:

6480 Cameron Street, Suite 300, Las Vegas, NV 89118

-- Order Addresses may be updated until the shipping label is printed.

-- Orders may be cancelled until they are batched into production.

-- Cancellations are NOT guaranteed.

-- DO NOT Add 'Gift Messages' to the Company Line of the Shipping. These will void the shipping label and the order will not be delivered.

-- If ordering a Full Wrap, please only upload to the Front Design file slot and leave "Full Wrap" in the Technical Instructions.

-- If there is only one design for Front and Back, please only upload the design file once and leave a note 'Same F/B' in the Technical Instructions.

-- We do not ship or print over the Weekend. Production is only M-F.

-- Production Day 1 starts the first buisness day AFTER the order is purchased.

-- For Military and PO Box please select USPS for fastest delivery.

-- 2 Day Air is a Business Class service to large cities. It is NOT available to all areas. This does NOT speed up production times.

-- Expedited Shipping does NOT speed up production.

International orders: Please email CustomHappyStore@gmail.com with IOSS, GST, VAT or other tax data so we can mark the customs declaration form as a gift and add the information electronically.

We produce CUSTOM products for all size business owners, from solopreneurs to corporations. Mugs, shotglasses, pillowcases, steins, travel mugs... let us create them with your custom image. Whether you want one or two mugs, or a thousand, we give every job the attention to detail it deserves!

A CustomHappy Customer usually operates a small business interested in offering additional products to their customers. Maybe you already sell T-Shirts and would like to offer dye sublimated products.  Perhaps you are a Web Entrepreneur looking to add customized products to your website. You could be new to the business or an old-timer. We work with many types of businesses and would love to work with YOU!

CustomHappy can help you in several ways if you are in the custom printing industry.

1) We are a complete print solutions center for custom products. If you wish to add custom products to your website, resell mugs of your own design, or just outsource specific jobs to us, we can produce your products, pack, label, and ship them. We even pass along our discounted shipping rates so shipping can be an additional profit center for your company.

2) We can help you grow your business, adding additional products to your offerings. We can ship bulk mugs to your store, or even FBA orders to Amazon on your behalf.

3) If you make your own mugs/shotglasses/travel mugs we can supply you with blanks at VERY competitive pricing.

4) As the print solutions center for a national website we have the experience to consult with your business and support your online sales.