WAREHOURE UPDATES

2/19 - Due to an error with our new DHL account, sent packages were having electronic data issues causing downstream effects with tracking, etc. DHL has returned these packages to the warehouse and the team is currently working to relabel them with upgraded USPS shipping, as a courtesy for the delay.

If you have an Order that went out DHL between 2/6 and 2/18, please contact customhappystore@gmail.com so the customer care team can look up your order number and provide your new USPS tracking.

Please provide a Copy+Pasteable Order number when you reach out. Do not provide screenshots with order numbers.

This affects CustomHappy and OrderDesk.

We appreciate your patience as we work to resolve this issue and get your packages reshipped as quickly as possible.

2/18 - Production Information Updated Below

CURRENT PRODUCTION INFORMATION

--- White & Two Tone Mugs and Teddy Bears are currently on track for typical production times of 2-5 Business Days.

--- Black mugs are at 2-4 Business Days.

--- The remaining UV Machines are still being calibrated. A Tech is coming to see what needs to be done to get them up and running. Tumblers and Candles are being printed. First Ornaments went out Monday (2/17).

--- The warehouse is aiming to get the engraving machines up and running by the end of this week (2/17).

--- Various machines were drained of their ink for transit and new ink has arrived. Pillowcases, socks, underwear, and blankets will start moving shortly.

The new FBA Address is:

6480 Cameron Street, Suite 300, Las Vegas, NV 89118

-- Order Addresses may be updated until the shipping label is printed.

-- Orders may be cancelled until they are batched into production.

-- Cancellations are NOT guaranteed.

-- DO NOT Add 'Gift Messages' to the Company Line of the Shipping. These will void the shipping label and the order will not be delivered.

-- If ordering a Full Wrap, please only upload to the Front Design file slot and leave "Full Wrap" in the Technical Instructions.

-- If there is only one design for Front and Back, please only upload the design file once and leave a note 'Same F/B' in the Technical Instructions.

-- We do not ship or print over the Weekend. Production is only M-F.

-- Production Day 1 starts the first buisness day AFTER the order is purchased.

-- For Military and PO Box please select USPS for fastest delivery.

-- 2 Day Air is a Business Class service to large cities. It is NOT available to all areas. This does NOT speed up production times.

-- Expedited Shipping does NOT speed up production.

International orders: Please email CustomHappyStore@gmail.com with IOSS, GST, VAT or other tax data so we can mark the customs declaration form as a gift and add the information electronically.

We kept the rates low during Q4, but additional rate increases by all carriers go into effect 1/21/25.

Standard pricing for DHL has changed. Our $5.95 rate is now $6.40. Our $6.95 rate is now $7.40.

And our rates to Canada have increased from $9.95 to $10.95 for packages under one pound. $12.95 under two pounds.

Rate increases for international packages will be higher across the board $1-$5. We are working through the details at this time.

USPS rates have also increased and will be reflected at checkout.

We produce CUSTOM products for all size business owners, from solopreneurs to corporations. Mugs, shotglasses, pillowcases, steins, travel mugs... let us create them with your custom image. Whether you want one or two mugs, or a thousand, we give every job the attention to detail it deserves!

A CustomHappy Customer usually operates a small business interested in offering additional products to their customers. Maybe you already sell T-Shirts and would like to offer dye sublimated products.  Perhaps you are a Web Entrepreneur looking to add customized products to your website. You could be new to the business or an old-timer. We work with many types of businesses and would love to work with YOU!

CustomHappy can help you in several ways if you are in the custom printing industry.

1) We are a complete fulfillment center for custom products. If you wish to add custom products to your website, resell mugs of your own design, or just outsource specific jobs to us, we can produce your products, pack, label, and ship them. We even pass along our discounted shipping rates so shipping can be an additional profit center for your company.

2) We can help you grow your business, adding additional products to your offerings. We can ship bulk mugs to your store, or even FBA orders to Amazon on your behalf.

3) If you make your own mugs/shotglasses/travel mugs we can supply you with blanks at VERY competitive pricing.

4) As the fulfillment center for a national website we have the experience to consult with your business and support your online sales.